Welcome to Helix Telecom SupportHelix Telecom will have standard support hours with "email only support" on Thanksgiving (Thursday, November 23), Christmas (Monday, December 25) and New Years Day (Monday, January 1).
If you need assistance please choose from one of the support options below.
- Click here to submit a new support request online
- Click Here to Chat Online with Helpdesk (3am-6pm PST, M-W, 3am-8pm PST T-F)*
- Click here to contact the Sales Department
- Click here schedule to a phone appointment (noon-midnight PST Tu-Sun)*
- Click here to report a system emergency (24/7/365)
- Click here for Customer Documentation and Phone Instructions
- Click here for Customer Forums & Discussion Groups
- Click here for current System Status and Notifications
- Click here to place an order online for new products or services
- How do I search for a new phone number?
- How do I port a phone number to Helix Telecom?
- How do I forward calls?
- Where can I find the Activation Form?
- Where can I find a list of Feature Codes?
- Where can I find International Calling rates?
- How do I setup an IVR or Auto Attendant?
- Windows XP, 7, 8.x, 10: http://helixtelecom.com/anydeskdownloads/anydesk.exe
- Mac OSX: http://helixtelecom.com/anydeskdownloads/anydesk.dmg
* Date and Times are subject to change without notice.